Your Contract for Uk Residential Tv Services

(i) the risk of deterioration of services for other customers; 4. You agree to assume responsibility for all liabilities, claims and losses in any way related to your misuse of the Services or receipt of the Services without our permission, and to fully reimburse any such costs or losses that we may incur. This also applies if you fail to comply with your obligations under this Section G.3. If you install the Services yourself (via Quickstart or a similar self-installation solution), this is either the first date each Service is available to use the Services, or the date we receive confirmation that your installation kit has been delivered, whichever comes first. 7. If your use of unlimited or free calls provided as part of your telephone services exceeds what can reasonably be expected of a reasonable person using the Services for domestic purposes, we may: 7. If we need to set up services on your device, you authorize us to have access to your devices to perform such configuration (which may include software installation) and to verify, whether these services are working properly. You acknowledge that you have prepared your equipment and that you will follow our reasonable instructions (if necessary) to prepare your equipment so that we can perform the installation correctly. It is your responsibility to maintain backup copies of all important data stored on your devices before we set up the Services on your device. 3. You can cancel your order by giving us a clear statement about this cancellation by: Sky also offers broadband, fixed and mobile services, so the best satellite TV deals are often part of a sky broadband and TV offer.

It is important that you read and understand the full Terms and Conditions before ordering and using our Services. Just in case this summary and the full terms and conditions seem to say different things, the terms in the full terms and conditions are the terms that apply. 9. use an Internet Protocol (IP) address that we have not assigned to you. Simply put, you may not use the Services to interfere with another user`s service or impersonate another user, whether on or off our network. You acknowledge that we may change your Internet Protocol (IP) address from time to time without notifying you in connection with managing our network and providing services to our customers; 3. If we need to install appliances in your home, we will endeavor to mount the equipment where you prefer. However, this may not be possible for technical or other reasons. If this is the case, you can either allow us to connect the device at our own discretion or not install it. If we do not install this equipment for this reason, we will in no way be liable to you for the failure to provide you with the service provided by this device, but we will refund to you any payments you have already made for the installation of this equipment and the provision of the related service. If such equipment is necessary for the provision of the services you use by us, you may terminate this Agreement and, in such circumstances, we will not be liable to you for any failure to provide the services to you, but we will refund to you any payments you have already made for the installation of such equipment and the provision of the services associated with such equipment.

Please do not move equipment. If you later wish to change the routing or location of existing equipment such as cables or sockets, you should contact us. ii) that you may make a backup copy of the Software that we make available to you for your personal use; Or It`s also important to consider how you can get access to TV providers, as some TV services require physical equipment and access to fixed infrastructure. 3. If you move to an address in our Service Area, we cannot guarantee to provide the Services to you at your new address, for example. B, you can move to an area where the capacity of our network is insufficient. If this happens and we are unable to provide services to you, or if what we can offer is not the same as the service we provided to you at your previous address, you may cancel your services and you will not have to pay a fee for an early separation. 4. If a cheque or direct debit is cancelled by you or is not paid by your bank or construction company, we are entitled to charge you a late payment fee and the provisions of paragraphs I.3 and I.5.3 also apply.

4. Your computer or device (or its operating software) is not functioning properly or reasonably intended for Internet access; or 1. maintenance, repairs or upgrades must be performed on any part of the equipment, services, network or system, even if they are, for example, threats to the security or integrity of the network or services we provide; or 3. We may not be able to view certain content or enable certain features (. B temporary downloads) on some of your devices, iPhones or Android phones.B, as the third party to whom we license the content may not allow us to do so. 6. Any email address we have assigned to you by us belongs to us at any time and you may not disclose the address to anyone. When this Agreement terminates, your right to use this email address will also terminate and you will no longer be able to use the email address, so please ensure you have a different email address and notify your contacts of the change as we cannot do this for you. For more information about using email addresses, please see our Acceptable Use Policy and our Help and Support page (by clicking here) to see what happens to your email when you leave us. 12. If, after 30 days, we have not been able to remedy a delayed provision of Virgin Phone or Virgin Broadband or a total failure of the Service, we may inform you that we will stop paying you the credit under Virgin Media`s automatic compensation scheme (click here to view the Policy). When we inform you, we offer you the right to terminate your contract without having to pay a fee for an early separation.

We will notify you at least 30 days in advance that we will terminate these credit payments, and if you terminate your Services before the expiration of that notice period, you will not be charged a fee for early signout (even if the Service is restored or your activation is terminated during that notice period). 10. We strive to provide continuous, high-quality service with reasonable care and expertise. However, due to the nature of the Services, we cannot guarantee that the Services will be available at all times. If you encounter an error or other performance issue with your broadband service, please check to view the network status. There are other pages on our website that can also help you troubleshoot your service. If you still need help, you should contact us to let us know. You may ask us to correct the error, in which case you agree to follow our reasonable instructions and give us a reasonable opportunity to remedy it. 9. Most security and personal alarms and health monitors must be compatible with our network. However, it is your responsibility to check with your alarm or monitoring provider to make sure your alarm or monitor is compatible. You should also check that all other of your devices are compatible.

Subject to paragraph R.1 below, we cannot accept any liability for any problem arising from the incompatibility. – Some of the offers or discounts we offer from time to time may last longer than the minimum duration and this has been discussed with you at the time you accepted such offer or discount. After the discount or offer expires, your price will increase to the current price for those services. 1. All communications we send you must be in writing and delivered by hand, by regular mail to your home or electronically. Any communication you make to Virgin Media must comply with the instructions in the My Virgin Media section of the Virgin Media website or your welcome pack. Each notice period begins on the day the notice is given, if delivered in person, 2 business days (i.e., except Saturdays, Sundays and holidays) after the date it was mailed or from the successful delivery date if sent electronically. 3. We will always endeavor to continue to provide you with access to the Services, but we will not be responsible for any interruptions, receipt, image degradation, or other problems with the Services that are beyond our reasonable control. You agree to notify us of any failure of the Services and Devices by contacting our customer service team, who will endeavor to respond to you as soon as possible. Please visit the Contact Us section of our website for more information on how to contact us. In many cases, it may be possible for us to fix a bug remotely.

If this is not possible and we think a technician can fix a bug, we will send a technician to try it out. – If you move home during your minimum period and we have agreed to continue to offer the same services at your new address, your minimum duration will continue (for example.B. if your services have a minimum duration of 12 months, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period will apply). . . . .